Refund Policy
At NB IT HUB, customer satisfaction is our priority. We strive to provide high-quality IT services and solutions. However, if you are not completely satisfied with our services, please review our Refund Policy below.
1. Eligibility for Refund
You may request a refund under the following conditions:
- The service provided does not match the agreed-upon scope.
- The service was not delivered as promised due to our fault.
- There were technical issues or errors in the service that we could not resolve.
2. Non-Refundable Services
Refunds will not be provided for:
- Completed and Delivered Services – If the service has been fully provided and approved by the client.
- Change of Mind – If you simply decide you no longer need the service after work has begun.
- Partially Completed Projects – If a service is in progress and significant work has been completed, only a partial refund may be issued (subject to evaluation).
- Third-Party Services – Payments made for domain registrations, hosting, software licenses, or third-party integrations are non-refundable.
3. Refund Request Process
To request a refund, follow these steps:
- Contact Us:
- Email us at nbithub@gmail.com or call 0324-1446578 with your refund request.
- Provide Details:
- Include your order details, reason for the refund request, and any supporting documentation.
- Evaluation & Response:
- We will review your request and respond within 5–7 business days.
- Approval & Processing:
- If approved, refunds will be processed within 7–14 business days through the original payment method or store credit.
4. Dispute Resolution
If you are not satisfied with the refund decision, we encourage you to contact us for further resolution. We aim to address concerns fairly and professionally.
5. Contact Us
For refund inquiries, please contact:
Address: Shop No. 5, Mehar Market, Bus Stand, Haveli Lakha, Depalpur, Okara, Pakistan
Phone: 0324-1446578
Email: nbithub@gmail.com
Thank you for choosing NB IT HUB. We appreciate your trust in our services!